PRIVACY POLICY


Active Paws (Oxford) Limited are committed to protecting personal data and complying with all UK and European laws on data protection.


We need personal data from our customers in order to deliver our services and products to you. This privacy policy will give you a summary of how we manage and secure this data and how you can exercise your rights over it.


All of the data we have is collected from our customers as we engage with them, we don’t buy or source data from anyone else.


All of the systems, both paper and electronic, that we use to store and process your data conform to good data protection standards. For really sensitive data like your credit card details, we don’t store them, we immediately process those using devices and organisations that are compliant with industry standards, such as PCI DSS.


The amount of personal data we need from you will depend on the type of service or product you need, we only ask you for what we need. We’ve summarised the different types of data we use as;

Personal data, for identification and communication: Name, postal address, email address, telephone number etc.
Personal data, for financial transactions: Credit card details, bank details etc (we VERY careful with this type of data).
Personal data, related to dogs: Dogs home environment, other individuals the dog lives or interacts with etc. We only need this if we are helping you with a behaviour issue.
Data on dogs: Dogs name, age, medial history etc (our dogs don’t get the same legal rights over their data yet, but we still manage it securely).
 
Under UK and European data protection laws, we need to have a lawful basis for having and processing your data. We use the basis ‘Contract’ when we are delivering services and products to our customers and the basis ‘Legitimate Interest’ when we are doing marketing and promotions work. If you don’t want to engage with us anymore then tell us, we’ll stop.
We don’t share your personal data with any other organisations, except for those that we need to in order to deliver our services and products to you and we’ll check with you first. For example, we might need to contact your dog’s Vet to discuss a case.

We might want to share a picture or video of you and your dog engaging with our services and products, on our web site or social media channels. We’ll always ask you if this is OK before we do it.

We will never sell your data to anyone, or pass it to any organisations you wouldn’t expect or might object to.

Some of the data we store and process in our systems is transmitted to applications and servers that are not hosted in the EU, but we only use suppliers and applications that conform to EU regulations and good standards of data protection. All of these data transfers are securely encrypted.

You have rights over how we manage your data and we are committed to respecting these. We will be happy to help you exercise these rights if you want to, just get in touch with us.
After we’ve delivered our services and products to you, we keep your personal data in our system for 5 years, but you can ask us to remove it before that if you want.
If you are a supplier to Active Paws, then everything above applies too, we respect the personal data of everyone we work with. 

If you need to discuss our use of your data or make any changes to it, please get in touch by phone or by emailing info@activepawsfitness.co.uk 
 
 
Our Courses

Reviews

reactive dog, training is kind and positive, come on leaps and bounds

Kathy & Jenry

Doing brilliantly, no barking or acting fearfully, working towards going to the pub

Marcus, Justine & Harley

Wonderful team, thank you for helping

Joy, Dan & Sash

Ainsley has superb knowledge, Active Paws carries our strongest endorsement, recommended

S Martin

my dogs love their courses

Mary-Ann

Fab facility, well set up, 1:1 support & classes made a huge difference, continue with classes

Vicky & Otto

fantastic puppy training course, we have loved it, brilliant tips, lovely warm people

Katie and Martha

A Different Max, less anxious, much happier, gained confidence and trust, overcome thanks to Ainsley

Dee And Bob Burgess

Thank you, learnt so much, happy dogs, puppy training

Kaye, Rosie & Harley

A much happier and less anxious lurcher, new dog, recommend Active Paws

Nicola & Simon

Family Rescue! Come a long way, pride, can't thank Active Paws enough

Claire

Canine Physio noticing calm, focus after training helping her exercises

Nycky Edleston

Miraculous!

Caroline And Carla

myotherapy definitely working...improvement in gait...jumping in car,on to things...done the trick

Gaby & Bertie

GSD X Beagle rescue, numerous issues, help from Ainsley, improved from day 1, I know how to help him

Sharon Ritchie

informative, huge benefits to every day life, he loves it

Carol Street

I can really recommend this course and Ainsley to everyone.

Annie

Great venue - Great Trainers - What else do you need?!

Caroline Shelford

Lots of tools and tips...huge improvement in only a couple of months...we travel 1½ hours

Mark & Gareth

I thoroughly recommend this place!

Sue Lane

Wow, lovely people, great venue and super class

Paula Topping

Highly recommended.

Rob Staves

What a great place!!

Sue Barlow

Such a lovely time

Carol Anne Street

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